Activate and Manage Unified Messaging (new ETH Voice-Mailbox)

ETH provides a new voice-mailbox system which can be activated for ETH phone numbers and acts like a telephone answering machine.

Service Information can be found here: https://www1.ethz.ch/id/services/list/voice/voice_mail/index

Please note that Unified Messaging is going to replace the old Xpressions voicebox system on 28.2.2015. Currently the two voice-mailbox system are working parallel and one can switch from Xpressions to the new UM back and for.

1. Login to https://password.ethz.ch with your NETHZ account
2. Go to Meine Services
3. Click on Phone
4. Activate Service by clicking on Dienst aktivieren

1. Now login to https://mail.ethz.ch with your NETHZ account
2. Click Options in the top-right corner
3. In the expanded menu click See All Options…
4. In the left menu pane click Phone
5. Here you find any options needed to configure your voice-mailbox

Currently the option Call me to play or record the selected greeting… within your Unified Messaging Options in Outlook web access does not work. Follow these steps to record a message:

1. Call '39990' from your phone and enter the PIN (should be sent to you by email)
2. Change your PIN as requested
3. Follow the Menu to record your personal greeting.

To enable your voice-mailbox you need to forward all calls to 39990 (not 29990 as used to with Xpressions). To disable just disable the forward.

How to configure a forward to your phone can be found in https://www1.ethz.ch/id/services/list/voice/optipoint_500.pdf for the ETH standard phones. It is also possible to configure one of the quick dial keys of your phone to allow to enable/disable the forward function very easy. Just seek the manual for the specific options. A short guide follows here in the future.

• With the new Unified Messaging voice-mailbox you can not disable the recording function after your greeting. This was possible with Xpressions. A request for this functionality has been placed.

• You can enable to receive an email notification even if the caller did not record a message but just hung up before the recorder can start. This can help to better track you tried to call you during your absence. This behavior can be controlled in the phone settings in your https://mail.ethz.ch/ options in the section Notifications. Just enable Send an e-mail message to my Inbox when I miss a phone call