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doc:user:tele:um [2015/02/13 13:07] thomber [Limitations and Advantages] |
doc:user:tele:um [2019/09/23 17:58] (current) freichr [Steps to configure your Unified Messaging Voice-Mailbox] |
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| ====== Activate and Manage Unified Messaging (new ETH Voice-Mailbox) ====== | ====== Activate and Manage Unified Messaging (new ETH Voice-Mailbox) ====== | ||
| - | ETH provides a new voice-mailbox system which can be activated for ETH phone numbers and acts like a telephone answering machine. | + | ETH provides a new voice-mailbox system which can be activated for ETH phone numbers and act like a telephone answering machine. |
| - | Service Information can be found here: https://www1.ethz.ch/id/services/list/voice/voice_mail/index | + | Service Information can be found here: https://ethz.ch/services/en/it-services/catalogue/communication/telephony.html |
| + | <WRAP info> | ||
| Please note that //Unified Messaging// is going to **replace** the old //Xpressions// voicebox system on **28.2.2015**. Currently the two voice-mailbox system are working parallel and one can switch from //Xpressions// to the new UM back and for. | Please note that //Unified Messaging// is going to **replace** the old //Xpressions// voicebox system on **28.2.2015**. Currently the two voice-mailbox system are working parallel and one can switch from //Xpressions// to the new UM back and for. | ||
| + | </WRAP> | ||
| ===== Quick-Hints how to activate the new Unified Messaging Voice-Mailbox System ===== | ===== Quick-Hints how to activate the new Unified Messaging Voice-Mailbox System ===== | ||
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| === Enable/Disable your Voice-Mailbox === | === Enable/Disable your Voice-Mailbox === | ||
| - | To enable your voice-mailbox you need to forward all calls to **39990** (not **29990** as used to with //Xpressions//). To disable just disable the forward. | + | To enable your voice-mailbox you need to forward all calls to **38880** (was **39990** before). To disable just disable the forward. |
| - | + | ||
| - | How to configure a forward to your phone can be found in https://www1.ethz.ch/id/services/list/voice/optipoint_500.pdf for the ETH standard phones. It is also possible to configure one of the quick dial keys of your phone to allow to enable/disable the forward function very easy. Just seek the manual for the specific options. A short guide follows here in the future. | + | |
| + | How to configure a forward to your phone can be found in https://ethz.ch/content/dam/ethz/associates/services/Service/IT-Services/files/catalogue/communication/telephony/optipoint_500.pdf for the ETH standard phones (Section "Feste Anrufumleitung"). It is also possible to configure one of the quick dial keys of your phone to allow to enable/disable the forward function very easy. Just seek the manual for the specific options. | ||
| ===== Limitations and Advantages ===== | ===== Limitations and Advantages ===== | ||
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| * You can enable to receive an email notification even if the caller did not record a message but just hung up before the recorder can start. This can help to better track caller who tried to call you during your absence. This behavior can be controlled in the //phone// settings in your https://mail.ethz.ch/ options in the section //Notifications//. Just enable //Send an e-mail message to my Inbox when I miss a phone call// | * You can enable to receive an email notification even if the caller did not record a message but just hung up before the recorder can start. This can help to better track caller who tried to call you during your absence. This behavior can be controlled in the //phone// settings in your https://mail.ethz.ch/ options in the section //Notifications//. Just enable //Send an e-mail message to my Inbox when I miss a phone call// | ||
| - | * If you want to have the voice menu in German, you have to switch your localization settings within the Outlook Web Access (mail.ethz.ch) to //Deutsch (Deutschland)// not //Deutsch (Schweiz)//. When //Deutsch (Schweiz)// has been selected, the voice menu is still given in English. To choose your language option follow these steps: | + | * If you want to have the voice menu in German, you have to switch your localization settings within the Outlook Web Access (mail.ethz.ch) to //Deutsch (Deutschland)// not //Deutsch (Schweiz)//. When //Deutsch (Schweiz)// has been selected, the voice menu is still given in English. Same for French and Italian;// Francais (France)// or// italiano (Italia)//. To choose your language option follow these steps: |
| - | * | + | - Login to https://mail.ethz.ch with your NETHZ account |
| - | + | - Click //Options// (DE: //Optionen//) in the top-right corner | |
| - | + | - In the expanded menu click //See All Options...//((DE: //Alle Optionen zeigen...//)) | |
| + | - In the left menu pane click //Settings//((DE: //Einstellungen//)) | ||
| + | - Click on the Regional tab ((DE: //Regional//)) | ||
| + | - Choose the languages described above to switch the voice menu language from the //Language//((DE: //Sprache//)) drop down menu | ||
| ===== How to Play the recorded messages ===== | ===== How to Play the recorded messages ===== | ||