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Activate and Manage Unified Messaging (new ETH Voice-Mailbox)
ETH provides a new voice-mailbox system which can be activated for ETH phone numbers and acts like a telephone answering machine.
Service Information can be found here: https://www1.ethz.ch/id/services/list/voice/voice_mail/index
Please note that Unified Messaging is going to replace the old Xpressions voicebox system on 28.2.2015. Currently the two voice-mailbox system are working parallel and one can switch from Xpressions to the new UM back and for.
Quick-Hints how to activate the new Unified Messaging Voice-Mailbox System
Steps to activate your new Unified Messaging Voice-Mailbox
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Go to Meine Services
Click on Phone
Activate Service by clicking on Dienst aktivieren
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Click Options in the top-right corner
In the expanded menu click See All Options…
In the left menu pane click Phone
Here you find any options needed to configure your voice-mailbox
Record your personal greeting
Currently the option Call me to play or record the selected greeting… within your Unified Messaging Options in Outlook web access does not work. Follow these steps to record a message:
Call '39990' from your phone and enter the PIN (should be sent to you by email)
Change your PIN as requested
Follow the Menu to record your personal greeting.
Enable/Disable your Voice-Mailbox
To enable your voice-mailbox you need to forward all calls to 39990 (not 29990 as used to with Xpressions). To disable just disable the forward.
How to configure a forward to your phone can be found in https://www1.ethz.ch/id/services/list/voice/optipoint_500.pdf for the ETH standard phones. It is also possible to configure one of the quick dial keys of your phone to allow to enable/disable the forward function very easy. Just seek the manual for the specific options. A short guide follows here in the future.
Limitations and Advantages
With the new
Unified Messaging voice-mailbox you can not disable the recording function after your greeting. This was possible with
Xpressions. A solution for this problem has been found but has to be coordinated by the central IT at D-BAUG. Just contact us for further assistance:
Departmental Level IT Contact
You can enable to receive an email notification even if the caller did not record a message but just hung up before the recorder can start. This can help to better track caller who tried to call you during your absence. This behavior can be controlled in the
phone settings in your
https://mail.ethz.ch/ options in the section
Notifications. Just enable
Send an e-mail message to my Inbox when I miss a phone call
How to Play the recorded messages
There are different ways, how to listen to the messages left by a caller:
Each message, recorded to the voice mail box by a caller, is sent to your Mailbox as an MP3 attachment along with a message with information about the caller ID and calling date. You can just play these MP3 attachments with a regular audio player on your computer.
For this please keep in mind that when you are using speakers to replay the message, other person can also listen to the voice mail which is unwanted for confidential messages.
Using a head set ist recommended to avoid privacy problems when playing voice messages
If you are also receiving your mails on your mobile or smart phone you it is very comfortable to listen the voice mail attachments on your mobile phone since this can be done just as a regular phone call.
You can also listen to your voice mail box by calling 39990