Differences

This shows you the differences between two versions of the page.

--- projects:completed:index [2016/02/09 12:11]
thomber
+++ projects:completed:index [2019/09/23 18:07]
freichr [Bauwelt Brush-Up]
@@ Line 3: / Line 3: @@
 This page is an attic for completed projects.
-===== Bauwelt Brush-Up =====
+===== BAUWELT Brush-Up =====
 This project has the target to improve and modernize the student computer environment. Some of the main project goals are:
@@ Line 16: / Line 16: @@
 ===== CQ5 Web Migration =====
-The [[http://wwwbaug.ethz.ch| departmental web site]] has to be migrated to the new CQ5 web site. Further a central knowledge and help point relating CQ5 should be established to provide support to the institutes.
+The [[http://www.baug.ethz.ch| departmental web site]] has to be migrated to the new CQ5 web site. Further a central knowledge and help point relating CQ5 should be established to provide support to the institutes.
 [[projects:cq5_webmigration:index|Project Documentations (only for Project Members)]]
+===== Unified Ticket System =====
+To improve problem and incident management, a trouble ticket system has to be implemented on a departmental level.
+[[projects:unified_ticket_system:index|Project Documentations (only for Project Members)]]
+===== Communication Platform for local IT experts =====
+To sustainably improve and optimize the communication between the IT specialists within the department, several communication platforms have to be implemented.